Privacy Policy
We respect your privacy. This policy explains what data we collect and how we use it.
What we collect
When you place an order or create an account, we collect your name, email address, shipping and billing addresses, phone number, and payment details. If you create an account, you can choose a password to protect your order history and make future checkouts faster.
While you visit our site, we track:
- Products you’ve viewed (to show you recently viewed items)
- Your location, IP address and browser type (for tax and shipping estimates)
- Your cart contents while you browse
How we use your data
We use this information to:
- Process and fulfill your orders
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up and manage your account
- Comply with legal obligations, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
Who we share your data with
Your order information is shared with our fulfillment partner, Printful, for the sole purpose of printing and shipping your items. Payment data is passed to our payment processors (…) to complete your transaction.
We do not sell, trade, or share your personal data with any other third parties for their own marketing purposes.
How long we keep your data
Order information is stored for as long as required by applicable law for tax and accounting purposes. If you create an account, your profile and order history are stored until you request deletion.
Cookies and analytics
Our site uses cookies to keep track of your cart and improve your browsing experience. We also use standard website analytics tools (such as Google Analytics) and advertising pixels (such as Meta Pixel) to understand how visitors interact with our site and to measure the effectiveness of our advertising. These tools may collect anonymised data about your device and browsing behaviour. You can disable cookies in your browser settings.
Email marketing
If you subscribe to our newsletter, we collect your email address to send you updates about new products, collections, and occasional offers. You can unsubscribe at any time via the link in each email. We never buy, rent, or sell email lists.
Your rights
You can view and edit your personal information in your account dashboard. You can also request that we delete your personal data at any time by contacting us at hello@feyflora.com.
Contact
For any privacy concerns, reach out to hello@feyflora.com.